Online Terms of Sale


These terms of sale apply to goods ordered from Charlotte Edey’s website at Charlotte These Terms should be read carefully by you before you place an order for goods from Charlotte Edey. You will be asked to accept these Terms before placing your order. If you do not accept these Terms you should not place an order. No contract exists between you and Charlotte Edey for the sale of any goods until Charlotte Edey has received and accepted your order and sends you confirmation by email to the email you have given. Charlotte Edey shall not be under any obligation to accept your order but once it has done so by sending you confirmation by writing or email there is a binding legal contract between you and Charlotte Edey. In the event of any change between completion of your order and contract formation, we will inform you and you will at that point have the right either to accept the change (in which case your email reply will represent a new offer, which we will accept upon notification of shipment) or reject the change (in which case your email reply will represent a withdrawal of your order, or the relevant part of your order as the case may be). You must be sixteen (16) years of age or older to order from the Website and by accepting these Terms you are confirming to us that you no less than sixteen years of age.

All goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, Charlotte Edey will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

The description, specification and price of the goods you order will be as shown on the Website at the time you place your order. The price of the goods will be the price quoted on the Website at the date the order is received. All prices are quoted in UK pounds sterling and will, unless specified to the contrary on the Website, include packaging. Delivery charges will be calculated and added on the Checkout page. Every effort will be made to ensure that prices shown on the Website are accurate at the time you place your order. If an error is found prior to dispatch of the goods, Charlotte Edey will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, Charlotte Edey will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

The price of the goods shown on the Website is inclusive of United Kingdom’s VAT rate but is exclusive of all other applicable sales taxes. Where the goods are supplied for export from the United Kingdom, you will be liable for complying with any legislation or regulations governing the importation of the goods into the country of destination and for the payment of any import duties or taxes which are levied on them.

Payment for the goods and delivery charges can be made by any credit card or payment method that is shown as acceptable on the Website at the time you place your order. All deliveries are subject to prior authorisation of your payment.

The goods you order will be delivered to the address you give when you place your order, subject to confirmation of your order by Charlotte Edey. 
All items ordered from Charlotte Edey shall be sent to you via the Royal Mail or another secure courier service. Charlotte Edey shall endeavour to deliver unframed editions within the UK and EU within 14 days after receiving payment from you and outside the EU within 21 days of receiving your payment or within such other period indicated at the time you place your order.

A SIGNATURE WILL BE REQUIRED ON DELIVERY OF ALL CHARLOTTE EDEY ARTWORK. Receipt of a signature at the delivery address for any edition and/or merchandise ordered by you shall be proof that the order has been delivered to you. Every effort will be made to deliver the goods within the time periods specified above. If Charlotte Edey is unable to deliver the goods within 30 days of receiving your order, Charlotte Edey will inform you as soon as possible and you will be entitled to cancel the order and obtain a refund or re-credit for any sum that has been paid by you or debited from you credit card for the goods. Charlotte Edey will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. You will become the owner of the goods you have ordered and will be  responsible for risk of loss or damage to them once they have been delivered to you.

As all artwork is made to order, once an Order has been accepted, it can be neither cancelled nor returned.

Find out more about our Returns/Refund policy which is incorporated into these Terms and Conditions.

Charlotte Edey shall not be responsible for any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party. If the goods supplied to you are in any way defective or you have any other complaint about the goods, you should contact Charlotte Edey at [email protected]. Charlotte Edey will not be liable for losses relating to any business (such as lost profits or consequential loss) which arise from any failure by Charlotte Edey to supply the goods in accordance with the contract. Charlotte Edey shall not be held responsible for any delay or failure to comply with its obligations under these terms of sale if the delay or failure arises from any cause which is beyond Charlotte Edey’s reasonable control. This condition does not affect your statutory rights.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website.

Charlotte Edey is firmly committed to respecting your privacy and will take all reasonable precautions to keep the details of your order and payment secure but unless Charlotte Edey is negligent Charlotte Edey will not be liable for unauthorised access to information supplied by you. Charlotte Edey will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. Charlotte Edey would like to notify you of similar products and offers that may be of interest to you from time to time. If you would not like to be notified, please email [email protected].  Please click here for further details of our Privacy Policy.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials or content supplied as part of this Website shall belong at all times to Charlotte Edey. You may download or copy the content and other downloadable items displayed on the Website solely for personal non-commercial purposes or for the purposes of placing an order. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist nor to facilitate any third party to) copy, reproduce, transmit, display, publish, distribute, commercially exploit or create derivative works of such material and content. 

9. LAW
These terms are governed by English Law and are subject to the exclusive jurisdiction of the English Courts.

If you have any queries about these Terms or any other aspect of our Website you can email us at [email protected] or write to us at 74a Thorparch Road, SW8 4RT.

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